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A computer network must work.. always. That's how simple it is. To achieve that your business won't stop, you can hire CNE for checks and maintanance and for pro-active monitoring of your network. This prevents failure and loss of data and reduces time and costs.
- Checking critical processes: Can your server(s) still do the job? Is there enough storage and does your backup run ? CNE monitors and prevents failure. By informing you and performing the required actions we keep things running.
- Remote Helpdesk: Our helpdesk can service your pc`s, servers, printers and network stations without being on the premises. That reduces time and money.
- One contact: As much as possible you have one contact person at CNE who acts as your administrator and account manager. He knows your company and you know him/her. That saves a lot of explaining.
- Complete information: When your contact person is not available, his/her substitute knows everything via our, safely guarded, database.
- On-line ticket system: Our very advanced on-line helpdesk ticket system optimizes the communication between your company and CNE. It offers elaborate logging and planning tools to manage both project oriented activities as ad-hoc events like failures and calamities.
 Helpdesk
During office hours our helpdesk is stand-by to help you. You speak directly to our engineers and they can use a vast amount of tools and skills to solve your problem, of answer your question.
SLA - Service Level Agreement
If you want to be sure of optimalized system and network administration, with guarantees about response times and/or for a fixed amount of hours per month we have a full set of SLA's (Service Level Agreements). Please contact us for an informal talk!
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